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Refund Policy

Refund Policy

Refund Policy

Our policy lasts 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After 7 days refund can be rejected or accepted with condition. There will be an administration and transaction charge of at least 5% if the refund case is neither caused by Benwoo Home Living (www.benda.com.my)’s negligence nor the quality of the products.

 

Complaints

Please contact our customer service at hello@benda.com.my if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders.

Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint.

If you are returning any product, after agreed with our Customer Service representative, use the original package, include a description of the damage, mark the package ”RETURN” and return it to our adress (see below).

 

Returning a product

If you are returning a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage.

You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate with our customer service. The deadline is met if you send back the goods before the period of 14 days has expired.

When returning a product, we strongly recommend that you use a trackable shipping service when returning a product. To avoid unnecessary costs, always mark the package with the word ”RETURN” and your original tracking number and return to:

Benwoo Home Living (002978264-D)
A-1-12, Tiara Court,
No. 4, Jalan 1/18C, Batu 5 ¼,
Jalan Ipoh, Taman Mastiara,
51200 Kuala Lumpur, Malaysia.

 

Refund

Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@benda.com.my before you send out the shipment.

Our 1-on-1-exchange policy lasts for 7 days from the day the customer receives the product. If it exceeds 7 days, we shall deal with it on case-to-case basis.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping / return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Transport liability

Benwoo Home Living (www.benda.com.my) is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your initiative, you are responsible for loss or damage.

We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.

If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service (hello@benda.com.my), so that Benwoo Home Living (www.benda.com.my) is able to protect its right to satisfy claims against the transportation company.

Hidden damages are to be reported to Benwoo Home Living (hello@benda.com.my) immediately after your notice, though no later than 7 days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

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