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Shipping & Tracking

Shipping & Tracking

Shipping Information

Here at Benda, we want to make your shopping experience fuss free and with an ease of mind! So we made shipping at Benda quick, easy and comfortable too.

Your order will be processed and dispatched within 2-3 working days, from Mondays to Fridays. Generally our customers are able to receive their orders within 3-5 working days (Penisular Malaysia) / 3-7 working days (East Malaysia) from the day of order confirmation. However, there may be some minor delay in delivery of orders placed during peak season.

* Order placed between Friday 12noon to Sunday will be processed and dispatched on the following Monday.

FREE shipping on orders over RM350 (For Penisular Malaysia only.)

 

Mode of Delivery:

Within Malaysia:
DHL eCommerce (3-5 working days (Penisular Malaysia) / 3-7 working days (East Malaysia) to city for in-stock item) 

International:
Benda only accept international orders from Singapore at the moment. For International orders from other countries, please contact us with your intended shopping cart & your shipping address, we will get back to you on shipping options for your consideration before proceeding with the order.

 

For International orders from Singapore:

Your order will be processed and dispatched within 2-3 working days, from Mondays to Fridays. Generally our customers are able to receive their orders within 5-7 working days from the day of order confirmation. However all parcels may subject to custom inspection which may cause slight delays. There may be some minor delay in delivery of orders placed during peak season as well. We do not take responsibility for factors external to BENDA which may delay or prevent a delivery, and which are not covered by our logistic partners.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Shipments to Singapore may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. BENDA is committed to taking care of all the required paperwork in order for the parcel to clear customs.

 

Shipments during COVID-19 situation:

One of our priorities as a brand is to ensure that you can enjoy your online order as quickly as possible. Due to the current situation, we cannot guarantee that delivery times will be met with the rigor and punctuality we strive to offer.

Our logistics team undergo several tests a day, so you can receive your products in total security. Likewise, we are continually adapting our processes to the regulations and recommendations made by the health authorities.

 

Track  & Trace

Track your order:
Your parcel is sent out directly from our warehouse in Kuala Lumpur with DHL ecommerce. When your order is shipped from our warehouse, you will receive a shipping confirmation by e-mail with your tracking number. You can use your tracking number to track your order with DHL ecommerce here.

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